Terms of Use
About these terms
These terms are an agreement between you and HALO Creative Agency d.o.o., Lipovički put 292, Belgrade, Serbia ("we", "us"), the provider of the Nanny app and the website nannyapp.io. By creating an account or using Nanny, you accept these terms and our Privacy Policy.
Accounts
- You must be at least 18 years old to use Nanny.
- Give us accurate information and keep your sign-in method secure. You are responsible for what happens in your account.
- One account is for one person. Don't share it.
Families and roles
A parent creates a family and becomes its owner. The owner can invite other parents, relatives and nannies, and can remove them. Parents can see and edit the family's plan and settings. Nannies see the plan, the children's care information and the log, and can add entries.
By adding information about a child, you confirm that you are that child's parent or legal guardian, or have their permission. By inviting someone, you confirm that they agreed to be contacted.
Nannies and families
Nanny is a tool for organizing care. We are not a nanny agency, an employer or a party to any agreement between a family and a nanny. We do not check nannies' identity, background, qualifications or references.
Families and nannies are responsible for their own arrangements, including pay, taxes, insurance, contracts and any legal requirements for employing someone in the home. Hours and pay amounts in the app are a record to help with this, not payroll or tax advice.
Safety and emergencies
Care information in the app is only as good as what parents enter. Parents should keep allergies, medicines and contacts up to date and give the nanny any instructions she needs directly.
Day overview
The day overview is written by an AI model from the family's plan and log. It can be incomplete or wrong. It is not medical, developmental or professional advice. For anything that worries you, contact your pediatrician.
Plans and payments
- The Basic plan is free. The Family and Family Plus plans are paid subscriptions, monthly or yearly. The price for your country is shown in the app before you buy.
- Subscriptions are bought through the Apple App Store or Google Play and charged to that account. They renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in your store account settings.
- A new family can try the Family plan free for 14 days, once per family. When the trial ends, the family moves to the Basic plan unless it subscribes.
- A subscription covers the whole family. Nannies do not pay.
- Refunds are handled by Apple or Google under their policies. This does not limit any refund rights you have under consumer law.
- If a subscription ends, the family keeps its data and moves to the Basic plan, with its limits on history and members.
- We may change prices. A new price applies from your next renewal, and the store will notify you as its rules require.
Your content
You own what you add to Nanny: plans, entries, photos, voice comments and messages. You give us a limited permission to store, process and show it to the members of your family, only to provide the app. This permission ends when the content is deleted.
Only add content you have the right to share. Before taking photos of children, nannies should follow the family's instructions; parents can turn photos off in Privacy.
Acceptable use
Don't use Nanny to:
- harm, exploit or endanger anyone, especially children;
- add content that is illegal, harassing, or that violates someone's privacy;
- access a family or data you were not invited to;
- interfere with the service, test its security without our written permission, or copy or resell it.
We may remove content or suspend accounts that break these rules, and we will report content that endangers a child to the authorities.
Ending your account
You can delete your account at any time in Profile. If you are the only parent in a family, the family and its content are deleted too. Deleting your account does not cancel a store subscription; cancel it in your store settings. We may suspend or close an account that breaks these terms, after a warning where reasonable.
Disclaimers
We work to keep Nanny available and accurate, but we provide it "as is" and "as available". To the extent the law allows, we make no other warranties, including that the app will always be available, error-free, or that notifications and reminders will always arrive on time.
Liability
To the extent the law allows, we are not liable for indirect or consequential losses, or for the acts of families and nannies using the app. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or 50 euros if you paid nothing. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, fraud, or your rights as a consumer.
Apple and Google
If you downloaded Nanny from the Apple App Store:
- These terms are between you and us, not Apple. We, not Apple, are responsible for the app, its content, maintenance and support.
- You may use the app on Apple devices you own or control, as the App Store usage rules allow.
- If the app fails to meet a warranty, you may notify Apple for a refund of the purchase price, if any. Apple has no other warranty obligation for the app.
- Apple is not responsible for claims about the app, including product liability, legal or regulatory compliance, consumer protection, or intellectual property claims. We will handle those.
- You confirm that you are not located in a country subject to a US government embargo and are not on a US list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
If you downloaded Nanny from Google Play, Google Play's terms also apply to your purchase.
Law and disputes
These terms are governed by the laws of the Republic of Serbia, and the courts in Belgrade have jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in your local courts. Please contact us first; most issues can be solved quickly.
Changes
We may update these terms. For important changes, we will tell you in the app at least 30 days before they take effect. If you keep using Nanny after that, the new terms apply; if you don't agree, you can delete your account.
Contact
HALO Creative Agency d.o.o., Lipovički put 292, Belgrade, Serbia
Email: support@nannyapp.io